Term and Conditions

1. User Obligations and Responsibilities

Account Information

When creating an account or making a purchase, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and notify us of any unauthorized use
• Be responsible for all activities that occur under your account

Prohibited Activities

You agree not to:

• Use our website for any illegal purpose or in violation of any laws
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Submit false or misleading information
• Use our products for any commercial purpose without authorization

2. Products and Services Description

Product Information

We strive to accurately display our products, including:

• Men’s Featured Jerseys
• Women’s Featured Jerseys
• Women’s Shorts & Skorts
• Women’s T-Shirts & Vests
• Women’s Tracksuit Bottoms
• Women’s Training Tops

Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products at any time.

Service Area

We currently ship to most international locations with the following exceptions:

• We do not ship to remote areas
• We do not ship to certain Asian countries
• Additional restrictions may apply based on destination

3. Order and Payment Terms

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods

We offer two shipping options:

• Standard Shipping: Via DHL or FedEx, delivered within 10-15 business days after shipment for $12.95
• Free Shipping: Via EMS, delivered within 15-25 business days after shipment for orders over $50

Accepted Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Pricing and Taxes

All prices are listed in US dollars. Customers are responsible for any customs duties, taxes, or other import fees that may apply in their country.

Order Cancellation

Orders may be cancelled within 24 hours of placement, provided they haven’t entered the processing stage. Contact us immediately at [email protected] to request cancellation.

4. Returns and Exchanges

Eligibility Period

We accept returns and exchanges within 15 days from the date you receive your order.

Return Conditions

To be eligible for return or exchange, items must meet the following criteria:

• Items must be in original condition – unworn, unwashed, and with all tags attached
• Original packaging must be included
• Proof of purchase (order confirmation or receipt) is required

Non-Returnable Items

Return Process

Follow these steps for returns or exchanges:

1. Submit your request by emailing the Return & Exchange Request Form to [email protected]
2. Wait for authorization and return instructions (within 2 business days)
3. Ship your items securely to the address provided
4. Allow 3-5 business days for processing once we receive your return

Refund Information

Upon approval of your return:

• Refunds will be issued to your original payment method
• Processing takes 5-7 business days after we receive and inspect returned items
• Original shipping fees are non-refundable
• Customers are responsible for return shipping costs unless the return is due to our error

5. Intellectual Property

All content on this website, including but not limited to:

• Text, graphics, logos, and images
• Product descriptions and specifications
• Website design and layout

is the property of Puma Shop or our licensors and is protected by international copyright and trademark laws.

You may not:

• Reproduce, distribute, or modify any content without our express written permission
• Use our trademarks or logos without authorization
• Use any automated systems to extract data from our website

6. Limitation of Liability

To the fullest extent permitted by law, Puma Shop shall not be liable for:

• Any indirect, incidental, or consequential damages arising from your use of our website or products
• Delays in delivery beyond our reasonable control (including customs delays, weather, or carrier issues)
• Inaccuracies in product descriptions or pricing
• Damages resulting from improper use or care of our products

Our total liability for any claim related to your use of our website or products shall not exceed the purchase price of the products in question.

7. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and protect your data.

8. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the modified terms.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States, specifically the state of Tennessee, without regard to its conflict of law provisions.

10. Contact Information

Thank you for choosing Puma Shop. We’re committed to providing premium sportswear and excellent customer service to athletes worldwide.