At Puma Shop, we’re committed to your complete satisfaction with our premium sportswear. If your gear doesn’t meet your athletic expectations, our straightforward returns and exchanges process ensures you can shop with confidence.
Returns & Exchanges Eligibility
We accept returns and exchanges within 15 days of your receipt date. To be eligible for return or exchange, items must meet the following criteria:
- Items must be in original condition – unworn, unwashed, and with all tags attached
- Original packaging must be included
- Proof of purchase (order confirmation or receipt) is required
Non-Returnable Items
For hygiene and safety reasons, the following products cannot be returned or exchanged:
- Women’s Shorts & Skorts (due to intimate nature of the product)
- Any items without original tags or packaging
- Products showing signs of wear or damage not related to manufacturing defects
Return & Exchange Process
Follow these simple steps to initiate your return or exchange:
- Submit Your Request: Complete the Return & Exchange Request Form below and email it to our customer service team
- Receive Authorization: We’ll review your request and send return instructions within 2 business days
- Ship Your Items: Package your items securely and ship to the address provided in your authorization email
- Processing: Once received, we’ll process your return or exchange within 3-5 business days
Refund Information
Upon approval of your return:
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing Time: 5-7 business days after we receive and inspect your returned items
- Shipping Costs: Original shipping fees are non-refundable
- Exchange Shipping: Free exchanges include complimentary return shipping
Return & Exchange Request Form Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Customer Information:
Full Name: [Your Full Name]
Email Address: [Your Email Address]
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Return/Exchange Details:
I would like to: □ Return for Refund □ Exchange for Different Size □ Exchange for Different Product
Product Name: [Product Name from Your Order]
Size: [Product Size]
Reason for Return/Exchange: [Please specify reason]
For Exchanges:
Requested Exchange Item: [Product Name]
Requested Size: [Size]
I confirm that the item is in its original condition with all tags attached and packaging included.
Signature: [Your Name]
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for your protection.
Need Assistance?
Our customer service team understands athletes’ needs and is here to help:
Email: [email protected]
Address: Puma Shop, 1201 Woodridge Lane, Memphis, US 38134
Response Time: We typically respond within 24-48 hours
Puma Shop – Premium Sportswear for Champions. Hassle-Free Returns for Peace of Mind.